Resident Experience Coordinator - Link Apartments® QPN

• Be the go-to guide and point of contact for new residents as they transition into their new home
• Coordinate move-in logistics, including freight elevator scheduling and ensuring units are ready for arrival
• Craft and send personalized welcome emails that include all the details new residents need to feel at home from day one
• Collaborate closely with the Service Team and other staff to deliver a seamless and positive move-in day
• Set the tone for the resident’s experience by answering questions and addressing concerns with empathy, clarity, and professionalism

• Greet prospective residents warmly, answer questions, and offer personalized tours
• Guide residents through the leasing process—from inquiry to move-in and beyond
• Follow up on leads and maintain occupancy goals with professionalism and enthusiasm
• Respond quickly to residents’ questions and concerns, helping maintain a high level of satisfaction

• Plan, coordinate, and host engaging resident events that foster connection and a sense of belonging
• Bring energy and creativity to initiatives that strengthen relationships between residents and your team
• Be the friendly, familiar face that residents recognize and trust

• Manage community social media accounts with consistent, on-brand content
• Post regularly to highlight resident events, community news, and lifestyle moments
• Stay up to date on trends while ensuring content aligns with our brand standards and values
• Monitor engagement and adjust strategies to drive awareness and excitement online

• Assist with rent collections, delinquency follow-up, and administrative tasks
• Maintain accurate records and ensure compliance with Fair Housing and ADA regulations
• Step in to support the Property Manager and team as needed

• Experience in customer-facing roles like retail, hospitality, leasing, or administration
• Strong communication and interpersonal skills—you’re confident speaking with anyone
• Detail-oriented with excellent time management and follow-through
• Social media savvy with a creative eye for community engagement
• Bachelor's degree or 2+ years of relevant experience preferred

• You’re friendly, positive, and approachable- residents feel comfortable with you
• You take initiative and look for ways to be helpful without being asked
• You’re a team player who collaborates well and pitches in wherever needed
• You’re eager to grow, always learning, and willing to take on new challenges
• You care about doing things the right way—ethically and professionally

• This is an onsite role requiring frequent walking, stair climbing, and occasional lifting
• You’ll work in both office and residential building environments
• Weekend and evening availability is required

MANAGEMENT HAS THE RIGHT TO REVISE THIS JOB DESCRIPTION AT ANY TIME. THE JOB DESCRIPTION IS NOT A CONTRACT FOR EMPLOYMENT, AND EITHER YOU OR THE EMPLOYER MAY TERMINATE EMPLOYMENT AT ANY TIME, FOR ANY REASON, WITH OR WITHOUT NOTICE